Booking Terms & Conditions
Deposits, Cancellations and Refunds
A deposit equal to 2 nights accommodation per site is required at the time of booking.
Deposits are refundable (less a $25 adminstration fee) if cancellation notice is received in writing 21 days or more prior to arrival date.
Deposits are not refundable if cancellation is received less than 21 days prior to arrival date.
Credits for the full deposit amount can be held for 12 months, conditions apply.
Payment in full is due on arrival*.
* For Christmas bookings from 15 December to 10 January, payment in full is due by 1 December. There is no refund for cancellations of Christmas bookings made less than 14 days prior to arrival.
* For bookings more than 28 nights in length (Super Saver Rate), a deposit of two nights accommodation is required to secure the booking and a four week payment is required at check in, then site fees are to be paid in advance fortnightly for the forwarding fortnight. At all times the booking must be paid fortnightly in advance or the site will be released for other bookings. Completion of a guest declaration and registration form is also required for bookings of more than 28 nights.
For all bookings, once checked in, there is no refund for early departure, including departure for bad weather or personal circumstances.
Conditions Of Entry And Stay
Rates for accommodation are structured on a per night basis for the first 2 guests for the specified dates. Extra charges apply for any additional guests.
Prices quoted are in Australian dollars and are inclusive of GST.
To make a booking you must be 18 years of age or over (identification required) and persons under the age of 18 must be accompanied by a parent or guardian.
We reserve the right to refuse entry into Hervey Bay Caravan Park, in which case a full refund will be given.
Hervey Bay Caravan Park requires that all patrons of the park follow standards of behaviour to ensure the security, peace, comfort and privacy of all guests and staff.
Those entering the park must:
- Act in a courteous and respectful manner
- Leave if directed to do so by Park Management
- Abide by all reasonable directions given by Park Management
- Comply with all park terms and conditions and policies.
Those entering the Park must not:
- Cause distress or fear to persons
- Assault, threaten, intimidate or harass anyone
- Disrupt others or the Park operations
- Consume alcohol whilst walking through the Park or within the pool area
- Possess, administer or consume illicit drugs
- Take photos or other imagery of a person without the person’s consent
- Leave a minor unattended
- Display offensive or objectionable material such as pornography, expressions of racial hatred or representations of violence
- Damage park property or the property of patrons
- Make excessive noise, including playing loud music (quiet time is between 9pm and 8am)
- Bring a dog or animal into the Park without permission.
Hervey Bay Caravan Park reserves the right to:
- Remove a person from the Park who is in breach of its policies and terms and conditions.
- Cancel a reservation
- Resort to public prosecution if the need arises.
Failure to comply with conditions of entry or any reasonable direction by Park Management to rectify a breach of the conditions may result in the offender being banned from entry and use of Hervey Bay Caravan Park and/or immediate explusion from the park.
OFFICE HOURS: 9am – 6pm – Everyday (closed Christmas Day)
CHECK IN – 12pm - 6pm
CHECKOUT TIME is 10am on the day of departure or next payment is due.
VEHICLES: Speed limit in the park Is strictly 5 KPH (walking pace). Only one vehicle per site. Vehicles are to be parked wholly within the parameters of your allocated site, no parking on park roads at any time. Please do not park vehicles/vans on slabs. Vehicles/Caravans/Motorhomes/Camper Trailers are to be REVERSED on to site and are not to be washed in the park. (Commercial Car Washes are offered in Hervey Bay). No vehicle repairs to be undertaken in the park. Drive safely at all times, as park roads are shared zones with pedestrians and cyclists. QLD Motor Traffic Act applies within the park. NO VISITORS VEHICLES are to enter the park, visitors may park their cars in the carpark located at the front of the caravan park (limited spaces available).
CHILDREN are their Parents/Guardians responsibility. Children under the age of twelve must be accompanied and supervised by a responsible adult at all times within the park. No climbing of trees. All people riding bikes/scooters/skateboards, etc must wear a helmet and correct safety equipment. No riding through sites is permitted. Road rules apply.
PAYMENT in full is required on arrival (except for some extended length stays). Once checked in, no refunds for early departure – this includes the weather and/or personal circumstances.
15 AMP power leads to be used only. NO Campfires. NO Generators.
VISITORS are welcome after 9am if you are present. NO VISITORS PETS to enter the park. Park facilities are provided for Residents and registered paying guests only, not visitors. An additional fee applies if visitors are staying overnight, Management must be advised prior to Office closing time of additional guests staying and the appropriate fee paid. All other visitors are to vacate the park by 9pm. Guests are required to sign in at the front of the office on arrival during office hours.
NOISE: Excessive noise is unwarranted at any time and after 9pm all noise is to be minimal to be considerate of all park guests/residents.
POOL HOURS: 9am to Sunset. Please read conditions of entry on Pool Gate. Children under 16 must be accompanied and supervised by a responsible adult at all times. NO DRINKS/ALCOHOL OR FOOD ALLOWED IN POOL OR POOL AREA.
PETS are at Managers discretion. Pets are to be kept on leads AT ALL TIMES whilst in the Park. Leads are to be no longer than 2 metres in length and held by a person at all times whilst walking through the park. NO OFF-LEASE AREAS within the park. Pets are not to be toileted on someone else's site nor on common Park/Garden areas and are to have their droppings picked up and bagged, disposed of in the red lidded waste bins. No unattended pets on site. BARKING OR NOISY DOGS WILL NOT BE TOLERATED. Limit of TWO pets per site.
Do not use the laundry to wash pet bedding etc. Pets are not to be taken into the laundry, the amenities, the BBQ or the Pool areas. Pet owners agree to take full responsibility for any personal injury or damage caused by their pet whilst within the confines of the park and to pay for any claims of compensation in relation to their pet's activities.
AMENITIES BLOCK: Cleaning times 10am to 11.30am normally, however the Amenities may be closed for additional cleaning at any time of the day. The toilet in the disabled bathroom is available during this time. Showers are to be used with the awareness of saving water.
BOOMGATE: Your boomgate code is for your use only. Please do not share, do not let people in. NO TAILGATING. Running/playing/bike riding/skateboarding are not permitted at Park Entrance & Exit – this is for everyone’s safety.
SMOKING laws apply in QLD and also whilst in the Park. It is unpleasant to some people, so please be aware of those around you. Smoking/vaping is NOT PERMITTED within 10 metres of Office/Amenities/Laundry/BBQ and Pool Areas. Excessive use of Alcohol and the use of recreational drugs is not permitted in the park, you will be asked to leave immediately – without refund. In accordance with Environmental Protection Authority legislation, DO NOT DROP CIGARETTE BUTTS - STATE GOVERNMENT FINES APPLY.
LAUNDRY HOURS: 6am – 9pm. Clotheslines located at laundry area. NO TEMPORARY LINES ARE TO BE ERRECTED ON SITES. Laundry has coin operated washing machines/dryers. 5 x $1 coins. Change available at office. No washing of pet bedding in Park Laundry.
DUMP POINT Please use dump point for cassettes and night buckets only. Dump point located near the office.
RUBBISH: Bins (red lids) are for daily rubbish/food waste only, please wrap securely before disposal (no building material, whitegoods, clothes, appliances or furniture allowed). RECYCLING bins (yellow lids) are for clean cardboard, paper and recyclable containers only (please crush/flatten first).
NO FISH CLEANING is to be conducted In the Park.
BBQ AREA: Please leave BBQ’s and kitchen clean after use. NO SMOKING/VAPING or PETS allowed in BBQ area.
As advised by Queensland Parks & Wildlife, PLEASE DO NOT FEED THE WILDLIFE IN THE PARK.
Payment of STORAGE fees does NOT include insurance and all storage bookings are to have a Waiver form signed at the Office upon entry and departure. Office is to be advised of storage item movements at all times.
PAYMENT OF THE AMOUNT ON YOUR INVOICE/RECEIPT IS TAKEN AS YOUR ACCEPTANCE OF THE ABOVE CONDITIONS OF YOUR STAY AT HERVEY BAY CARAVAN PARK.